Privacy policy

Last Updated: October 5, 2025

1. Introduction

Portia M USA, LLC (“Portia M USA,” “we,” “us,” or “our”) operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”). The Services are hosted and supported by Shopify Inc., which enables us to deliver a secure and seamless shopping experience to you (“you,” “your,” or “customer”).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access or use our Services, make a purchase, or otherwise interact with Portia M USA.

By visiting or using our Services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

2. Scope and Applicability

This Privacy Policy applies to all personal information collected from individuals located within the United States of America, and particularly customers residing in the State of Maryland, where Portia M USA is headquartered. It governs the collection, processing, and disclosure of personal information by Portia M USA in connection with our operations through www.portiamusa.com.

3. Personal Information We Collect

“Personal information” means information that identifies, relates to, or can reasonably be linked to an identifiable individual. Depending on how you interact with our Services, we may collect the following categories of personal information:

Contact Information: Name, billing and shipping address, phone number, and email address.

Payment & Transaction Information: Payment card details, transaction history, billing data, and payment confirmation.

Account Information: Username, password, and account preferences.

Order & Usage Data: Items viewed, added to cart, purchased, returned, or exchanged; order history and shopping behavior.

Communications: Customer support messages, inquiries, and other correspondence.

Device & Network Data: Browser type, IP address, operating system, device ID, and usage analytics collected through cookies or similar technologies.

Inferences: Insights derived from your interactions to help improve personalization and user experience.

We do not intentionally collect sensitive categories of data such as health, biometric, or government identification information.

4. Sources of Personal Information

We collect personal information from several sources, including:

  1. Directly from you — when you create an account, make a purchase, or communicate with us.

  2. Automatically — via cookies and similar technologies when you browse or interact with the website.

  3. From our service providers — including Shopify and other vendors that process data on our behalf.

  4. From business partners or third parties — such as advertising or logistics partners, where permitted by law.

5. How We Use Personal Information

We may use your personal information for the following lawful purposes:

  1. To Provide and Fulfill Orders: Processing transactions, verifying payments, shipping products, and managing returns or exchanges.

  2. To Improve Our Services: Enhancing site functionality, product recommendations, and customer experience.

  3. Marketing and Promotions: Sending promotional offers, newsletters, or targeted advertisements based on your activity and preferences.

  4. Security and Fraud Prevention: Detecting, preventing, and investigating fraud or unauthorized access to our systems.

  5. Compliance and Legal Obligations: Responding to lawful requests, subpoenas, and court orders, and complying with applicable laws.

  6. Customer Communication: Responding to inquiries, providing support, and maintaining account relationships.

6. How We Disclose Personal Information

We may disclose personal information in the following situations:

To Shopify: For hosting, payment processing, analytics, and platform security.

To Vendors and Service Providers: For fulfillment, IT support, marketing, and other operational services.

To Business and Advertising Partners: For lawful promotional activities or personalized marketing.

To Authorities or Legal Entities: When required by law or in response to valid legal requests.

To Affiliates and Successors: As part of business reorganizations, mergers, or acquisitions.

With Your Consent: When you explicitly authorize us to share information (e.g., social logins or giveaways).

We do not sell personal information for monetary gain and have no knowledge of selling or sharing data of individuals under 16 years of age.

7. Relationship with Shopify

Our online store is powered by Shopify Inc., which processes data necessary to operate and improve our Services. Shopify may collect and use information related to your browsing and purchase activity to enhance its platform for both merchants and customers.

To learn more about how Shopify handles your personal information, please review the Shopify Privacy Policy here:
🔗 https://privacy.shopify.com/en

8. Third-Party Websites

Our website may contain links to external websites or applications operated by third parties. We are not responsible for the privacy, content, or practices of any third-party websites. We encourage you to review the privacy policies of those sites before providing any personal information.

9. Children’s Privacy

Our Services are not directed toward individuals under the age of 18. We do not knowingly collect, use, or disclose personal information from minors.
If you believe a minor has provided information to us, please contact support@portiamusa.com and we will promptly delete it.

10. Data Security and Retention

We implement appropriate technical and organizational safeguards to protect personal information against unauthorized access, use, or disclosure.
However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

11. Your Rights and Choices

Depending on your state of residence, you may have the following rights regarding your personal information:

Right to Access / Know: Request details about the personal information we maintain about you.

Right to Delete: Request deletion of your personal information, subject to legal or contractual exceptions.

Right to Correct: Request correction of inaccurate personal data.

Right to Portability: Request a copy of your personal data in a portable format.

Right to Opt Out of Marketing: You may unsubscribe from marketing communications using the “unsubscribe” link in any email.

We will not discriminate against you for exercising your privacy rights.

To exercise these rights, contact us at support@portiamusa.com. We may verify your identity before fulfilling certain requests. Authorized agents may act on your behalf if proof of authorization is provided.

12. Complaints and Dispute Resolution

If you have concerns regarding our handling of your personal information, please contact us directly to resolve the matter.
Residents of Maryland may also reach out to the Maryland Attorney General’s Consumer Protection Division at (410) 528-8662 or visit www.marylandattorneygeneral.gov for more information on filing a complaint.

13. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including Canada and the United States, where our service providers operate.
If we transfer personal information internationally, we will take steps to ensure appropriate protections consistent with applicable data protection laws.

14. Policy Updates

We may revise or update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updated versions will be posted on this page, with the revised “Last Updated” date. Continued use of our Services after any update constitutes acceptance of the revised Policy.

15. Contact Information

If you have any questions, requests, or concerns about this Privacy Policy or our data practices, please contact us:

Portia M USA Customer Support
📧 support@portiamusa.com
📍 10 North Calvert Street, Baltimore, Maryland 21202, United States